Pharmaceutical Returns

Why Your Returnables Can’t Be Refunded Sometimes

1 month ago  •  Add Comment  •  by Meagan Zirpoli

By: Amanda Winslow, PharmD, BCPS

So, you’ve done your monthly out-of-date pulls – now what happens to them? Each product undergoes two steps to determine whether or not they are eligible to receive credit for.

Step 1: Return Eligibility

Once GRx receives your products, we evaluate them to determine whether or not they are eligible for return to the manufacturer. This evaluation is based on the manufacturer’s return goods policy. This policy includes eligible dates for return (prior to and after product expiration date), acceptable product quantity (partial, or full) and required general condition (original packaging, unsealed, damaged, or defaced).

If the product meets these requirements, it is now ready for Step 2 of the process and is shipped back to the manufacturer. If it does not meet the requirements, it is deemed “non-returnable” and GRx disposes of it properly.

Step 2: Credit Eligibility

Now that the product has been returned to the manufacturer, it undergoes their assessment to determine whether or not it is eligible for credit. In addition to the return eligibility requirements mentioned above, a manufacturer’s return policy may contain the following credit eligibility exclusions:

  1. Product sold in specially priced or discounted lots or batches
  2. Donated product or product intended for PAP (Patient Assistance Program)
  3. Short-dated product or product sold as nonreturnable
  4. Bulk purchases which have been discounted
  5. Secondary market purchases and purchases from unauthorized distributors
  6. Counterfeit or otherwise illegally obtained product

It is important to note that all manufacturers reserve the right to assess, reduce or deny return credit for any product for any reason. With over 35 years of experience, GRx is more than qualified to help you with your returns. Please reach out to see how GRx is able to better your non-returnables to ensure you get the most back.

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