Sort product x from product y. Return product x directly to xyz manufacturer and send product y to us. If you are hearing these words from your reverse distributor, it may be time to consider switching to a new company or at the very least questioning whose job is this anyway?
Several reverse distributors will ask their customers to pre-sort their pharmaceutical returns prior to on-site service. This places a burden on the pharmacy staff as they now have to take time away from the more critical issues of patient safety, drug shortages and pharmacy staffing. Sorting returns can be very time consuming.
Some reverse distributors also will ask customers to identify products from direct manufacturers. Be on the lookout for reverse distributors who want to morph your on-site service into self-service. On-site service representatives are compensated for doing this work. If you are performing these tasks yourself, investigate the fee you are paying and what it is supposed to cover.
Be sure to ask:
- Whose job is it to sort returns?
- Whose job is it to identify direct manufacturer product?
- Whose job is it to send the direct product back to the manufacturer?