Pharmaceutical Returns

Little Known Ways for Increasing Pharmaceutical Return Credits

3 years ago  •  Add Comment  •  by Donna Bliss

Do you remember the old TV commercial with Mr. Whipple for Charmin toilet paper? Mr. Whipple would be standing in the supermarket, telling customers “Please don’t squeeze the Charmin”. Well, we don’t have a Mr. Whipple but we do want to tell you “Please don’t mark the bottles”.

It’s so tempting to pick up a pen or marker or what’s ever available and mark the open prescription bottle or package with it. You’ve got the right idea and you’re being proactive – letting others know that this is the first of several bottles of this medication or that the package is a partial or highlighting the expiration date.

But did you know that permanent markings can jeopardize your pharmacy from receiving pharmaceutical return credits?

Here are 3 tips for keeping your bottles clean.

  1. Whatever pen or marker you grab, don’t write over the following: the NDC number, the lot number and the expiration date. This information is required by manufacturers in order to process your pharmaceutical returns.
  2. If you must mark a bottle, do so on the lid only.   Information required by the manufacturer is not printed on the lid and markings on the lid will not jeopardize potential credits. And hey, you have to remove the lid when you dispense the medicine so it would be really hard to miss if you put the markings there!
  3. Review your Non-Returnable report for reason codes related to this issue and make changes based on your non-returnables.

Want to Know More about which Products are not Getting Credit and Why?

I Want a Review of My Non-Returnables

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