All Lives Matter You can’t turn on the news anymore without hearing something about the opioid crisis, deadly fentanyl, or even the green new deal. We live in a country that is not only concerned with eradicating rampant drug abuse …

Our three decades of industry expertise make us the go-to source for pharmaceutical returns. GRx ensures pharmacies make smarter business decisions about expired and underperforming inventory using actionable, decision-critical data.

Please join us in welcoming David Parker to GRX. Parker will provide on-site service to hospitals and pharmacies in Southern California. On-site service makes returning expired pharmaceutical products easy and convenient for pharmacies because the on-site service representative does all …

Many times a customer will contact us to find out what happened to a recalled product that was sent with their expired returns. We thought we’d share the answer with all of you. Let’s start at the beginning… A drug …

Sometimes our customers will ask us if a certain product is returnable so we thought it would be a good idea to provide some information about how expired pharmaceutical returns are assessed and how credit value is determined. Return Eligibility …

We understand that pharmaceutical returns can be an afterthought after a long day of filling prescriptions and taking care of patients. We’re here to let you know that with just a little bit of planning, you can make sure that …

At GRx, we know that job knowledge is critical to successful job performance and we encourage our associates to continuously enhance their knowledge and skills. In order to maintain consistency of service excellence among GRx On-site service representatives, we recently …

When your Reverse Distributor asks you for a proof of purchase, do you ever wonder why? The short answer is that it ensures proper compliance with manufacturers return policy of disallowing unqualified returns from receiving return credit.  A more detailed …

Frequently, customers ask us “why didn’t I get credit for this return?” There are many reasons a product return is considered not creditable by a manufacturer including: product was past expiration acceptance date, product was a partial or even product …

As you are aware, controlled substances are highly regulated by the Drug Enforcement Administration (DEA) and all Schedule II (CII) controlled substances returned to a reverse distributor must be accompanied by an accurate DEA 222 form. For customers who receive …

Frequently, we are asked how Estimated Return Values (ERV) are determined for pharmaceutical returns. With help from Sharon Curley, Director of Credit Reconciliation and Return Authorization, we have provided you with detailed information about how ERVs are determined. When determining an Estimated …

Each year Guaranteed Returns selects three recipients for the Top Service Representative Award. Recipients are chosen based on their ability to provide excellent service and quality of work.  This is the third and final blog introducing our Top Service Representatives. …

Each year Guaranteed Returns selects three recipients for the Top Service Representative Award. Recipients are chosen based on their ability to provide excellent service and quality of work.  This is the first of our three part blog series introducing our Top …

Frequently we are asked How come I get checks directly from some vendors (synonymous with manufacturer) and other times checks are from Guaranteed Returns®. We thought this would be a good time to provide some information about why you receive checks …

Editor’s Note: This post was originally published in July 2014 and has been updated for freshness, accuracy, and comprehensiveness. “I don’t get no respect” was the catchphrase of Rodney Dangerfield, a famous American actor and comedian. Here at Guaranteed Returns®, …

As a pharmacist, you wear many hats; drug expert, patient advisor & educator, pharmacy owner, inventory specialist, listener, and community advocate to name a few. But there’s another hat that pharmacists wear every day and that is translator; the ability to …

In a previous blog post, we told you that one of the Top 3 Reasons Why Pharmaceutical Returns Deserve Respect was because pharmaceutical returns provide a window into your operational inefficiencies. Practices like over purchasing leads to overstocked, obsolete and expired …

We get a lot of questions from potential customers asking about On-site service. What will the On-site service representative do when they arrive at my facility? Can they help me prepare for a JCAHO inspection? Do I have to set …

New to pharmaceutical returns or just looking to get reacquainted with returns lingo, then this is the blog post for you.  If you still have questions after reading this post, please ask Us. Pharmaceutical Returns terminology you should know: Estimated …

“I don’t get no respect” was the catchphrase of Rodney Dangerfield, a famous American actor and comedian. Here at Guaranteed Returns®, we believe that pharmaceutical returns should get some respect and these are the Top 3 Reasons why: Pharmaceutical returns are a …

A partnership can be defined as an agreement in which parties agree to cooperate to advance their mutual interests.  The definition of vendor is a business entity that contributes goods or services in a supply chain or to another company. …

Sort product x from product y.  Return product x directly to xyz manufacturer and send product y to us.  If you are hearing these words from your reverse distributor, it may be time to consider switching to a new company …

Do you remember the old TV commercial with Mr. Whipple for Charmin toilet paper? Mr. Whipple would be standing in the supermarket, telling customers “Please don’t squeeze the Charmin”. Well, we don’t have a Mr. Whipple but we do want …

We know that choosing a Reverse Distributor isn’t something that keeps you up at night. With patient safety issues, drug shortages, and budget challenges to worry about, it just doesn’t take priority. You shop around, choose a vendor, save the …