Pharmaceutical Returns

Avoid Missing the Expired Pharmaceutical Returns Window

3 years ago  •  Add Comment  •  by Donna Bliss

We understand that pharmaceutical returns can be a bit of an afterthought when running a pharmacy. However, with just a little bit of planning, you can ensure that your expired products are received in time to maximize credit eligibility.  

Keep the following items in mind to help prevent your facility from missing potential credit due to late pharmaceutical return submissions.

Return Promptly

Send expired products as soon as they expire or right before, if possible.  This allows time for us to process your product in accordance with manufacturer’s requirements. For example, there are many manufacturers who require a return authorization from us before we can return expired products for credit which adds on to the time it takes to complete the processing cycle and return the product to its final destination.

Returning Controlled Products

In the case of CII products, we need to complete the DEA 222 request form prior to shipping the expired product to the manufacturer adding on to the time frame of sending the products back to the manufacturer.

Manufacturer’s Policies

Manufacturer eligibility windows differ. While most manufacturers accept expired product 12 months past the expiration date, there are some that that limit the time frame to three or six months which means the clock starts ticking quickly.

GRx Onsite Service

Make returning expired returns a regular routine in your pharmacy by setting a returns schedule. If you are a GRx customer with onsite service, pre-set your appointments at intervals that allow us to maximize credits. GRx representatives can pre-set appointments for an entire year while they are on-site with you.

GRx Mail-in Service

If you are a mail-in customer, you can add a digital reminder to send in your returns on a regular basis, every three to six months.

Snapshot Summary

Timely returns processing means more potential credits back to your pharmacy.  And believe us when we tell you that there’s nothing worse than when we have to tell a customer that they missed the manufacturer’s eligibility period and that the costly drug they returned to us is not eligible for credit consideration.

We know that you don’t want to lose out on credits and we definitely do not want to have to say, “You missed the expired returns window,” so be sure you send your expired products back to your reverse distributor with enough time to be received, processed and sent to the manufacturer for credit consideration.

* All manufacturer’s return goods policies, in addition to timeliness must be followed to receive credit. Policies are subject to change without notice by the manufacturer.

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